Order Processing Time

All orders are processed Monday through Friday (excluding Holidays) for most in-stock merchandise. Orders placed after 10 A.M (EST) or over the weekend will process the next business day - this includes orders with expedited shipping.

Items ordered together may not necessarily be shipped together as in cases of an item in your order being out of stock. If an item is out of stock, the rest of your order will be shipped right away, and the missing item will be shipped as soon as it becomes available. In the event of a delay, you will be notified by email.

Orders take up to 24-48 hours to begin processing and ship (Monday through Friday). High volume periods (such as Holidays, promotions, etc.) may experience a delay in standard processing times prior to shipping.

If an expedited delivery is chosen, and the order is placed before 10 A.M (EST) Monday through Friday, the order will be prioritized and will be delivered within the expected processing/shipping time-frame.

When your order ships out, you should receive an email confirmation with your tracking number.

 

Cancellation Policy

Once an order ships, we are unable to update delivery addresses or timing of delivery. If you input an incorrect address in checkout, please reach out via our chat box and we’ll issue a refund of the cost of the items once the postal system returns the package to us. 

If you decide to cancel your order once it has shipped, please follow the instructions per our return policy (see below) when the items arrive. 

Severe weather conditions during transit may cause delays in delivery.

 

Business Days

Monday through Friday, excluding U.S federal Holidays.

 

Holiday Closures

In observance of the following holidays, shipping operations will be closed on the below days. Orders will begin processing the next business day. This includes any order with expedited shipping.

New Year's Day
Memorial Day
Independence Day
Labor Day

Thanksgiving Day
Christmas Eve
Christmas Day

 

Shipping Policies

• Only orders to valid physical addresses are accepted. We do not deliver to PO Boxes.
• Shipments outside of the contiguous U.S., Express Delivery, and over-sized items will also require additional charges.
• Orders shipping to more than one address will incur a separate shipping and handling charge for each destination.

 

International Shipments

• Most products can be shipped to international addresses.
• For international addresses please use Street, City, Zip, and Country fields, the state field will reset to N/A and is not used for international addresses except Canada and Australia.
• Delivery time may take 3-21 business days (longer delays are occurring as a result of the COVID-19 pandemic).
• The recipient is responsible for all applicable customs duties, tariffs, taxes and Value Added Tax (VAT), which are collected by the carrier upon delivery.

 

Return/Exchange Policy

Your satisfaction is our goal.

If you’re not satisfied with your order we’re happy to take returned items in the condition you received them. We’ll refund you the full price of the items in your order (shipping rates apply). 

If you’d like to return an order from our store, let us know by starting a chat ticket, calling Customer Service at (323) 405-1750, or emailing via one of the options at steveo.com/contact within 30 days of purchase.

Once we've been informed of the return, take the item(s) of your order to your carrier of choice and send them to Tight Box Packing at 5115 Avenida Encinas, Suite J, Carlsbad, CA, 92008, USA. Once we have received your items in their original condition, we’ll refund the cost to the payment method you used in checkout and send you a confirmation message that we have initiated the refund. 

 

 

For more information, please email us via one of the options at steveo.com/contact or start a chat ticket with our Customer Service team.